It is important that both the client and the therapist have a clear understanding of the massage therapy policies and procedures.

    As a new client you need to be informed about Massage Therapy policies in order to provide informed consent prior to the massage session. In Balance holds these policies and procedures to a very high standard and therefore have posted them on our website for your convenience.

    Out of respect and consideration to your therapist and other customers: Please plan accordingly in order to be on time.

Cancellation  Policy - 100% within 24 hours

If you need to reschedule or cancel an appointment, we require a minimum of 24-hours notice for massages 1 hour or less.  If you need to cancel your appointment, please call Gladstone Massage on (07) 4962 0411We are more that willing to cancel or reschedule your appointment if you do so in a reasonable amount of time. Prepaid appointments will be transferred to credit to be used at a later date. 

Appointments made within 24 hours are automatically subject to cancellation fees.  

NO SHOW  Policy

NO SHOW and you will be charged and/or shall forfeit any gift certificate or pre-paids. In Balance will make an attempt to contact the client, if no answer, we will leave a message and your scheduled time will be released for rebooking.  The client can rebook a pre-paid appointment at a later date by paying a rebooking fee of $25.

LATE  Policy 

We suggest all clients arrive 5-10 minutes prior to your appointment time. This allows time to complete paperwork, and begin on time.  If you arrive 5-10 min late for your appointment, the time left will be used to its best advantage. The full amount for the service is still due.  Please understand that we need to comply with our schedule and not affect other customers who may have an appointment after yours. If you arrive 15 mins or later without calling you will be considered a NO SHOW and you will be charged and/or shall forfeit any gift certificate or pre-paids. 


We kindly ask that you shower prior to your scheduled appointment.  If possible, please avoid wearing strong perfumes or cologne.